1. Cancelling
You can cancel a subscription at any time from your account settings, or by writing to letstalk@synqit.in. Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
2. Refunds
Within 7 days of a first subscription payment, if you have used little or none of the included allowance, write to us and we will refund it in full.
Usage already consumed is not refundable. Generating a design costs us real money the moment it runs, so an allowance you have spent cannot be returned. That is why there is a free tier: try it before you pay.
If the service failed you — a charge taken twice, a plan that did not activate, an outage that stopped you working — tell us and we will refund or credit it. We would rather fix it than argue about it.
3. How to ask
Email letstalk@synqit.in from the address on the account, with the payment reference. We aim to reply within 3 working days and to process an approved refund within 7 working days.
4. How the money comes back
To the original payment method, through our payment provider. How long it then takes to appear depends on your bank, typically 5 to 10 working days.
5. If you use your own API key
Your model provider bills you directly for inference. We cannot refund what we never charged; those go to the provider.
6. No physical goods
Synqit is a digital service. Nothing is shipped, so there is no delivery or shipping policy. If you order manufactured boards, that is a contract between you and the fabricator, under their terms.